ING Luxembourg Bank - Current bank account, savings account, car loan, home loan, personal loan

ING: contact details, stolen or lost card and banking offers

ING operates in Luxembourg. It offers a wide range of banking services (accounts, loans, savings, investment).

ING customers: everything you need to know

How do I block my ING card?

If your bank card is lost or stolen, here's what to do:

  1. Contact ING's Cards Department at +352494994. The call is free and the number is always available. If you prefer to block your card online, you can do so via the "My ING" mobile application.
  2. Report the theft to the police within 24 hours of the event. The police will give you a copy of the report.
  3. Send a copy of the complaint to your advisor or to the ING Customer Service via your online mailbox.

Your advisor will then take care of all the questions related to the reimbursement of the stolen money on your account. They can also order a new payment card for you.

How to contact ING in Luxembourg?

Here is how to contact the bank, for any question or information:

  • Call the ING Contact Centre on +352 44 99 1 (Monday to Friday, 9am to 7pm)
  • Send an email to contactcenter@ing.lu
  • Go to a branch if you want to talk to a bank advisor. You can find the full list of ING branches at this page.

How do I open an ING account?

There are several ways to open a bank account with ING in Luxembourg. You can :

  1. Open an account online directly on the ING website
  2. Contact the +352 44 99 1 to make an appointment with a bank advisor
  3. Go directly to the branch and ask for an appointment to open an account.

However, if you want to get the best current account and reduce your bank charges, check out our ranking of the best offers of the month in Luxembourg.

ING's address in Luxembourg

To write a complaint to ING, you can send a registered letter to this address

ING Luxembourg
Complaints
26 Place de la Gare
L-2965 Luxembourg
e-mail: complaints@ing.lu.

 

ING bank accounts and cards

Here are the accounts that ING currently offers in Luxembourg.
ING Luxembourg
Current account
1.67€/month
Unlimited EUR transfers
✔️ Current account
➕ VISA Classic 20€/year
✔️ Unlimited ATM withdrawals ING Luxembourg
✔️ Direct debit
✔️ Standing orders
1.67€/month
ING Luxembourg
Orange Account
0.00€/month
Unlimited EUR transfers
✔️ Current account
✔️ VPay included
✔️ Unlimited ATM withdrawals ING Luxembourg
✔️ Managed exclusively online
0€ account maintenance fee
✔️ ING Orange Savings Account
Free V Pay and/or Visa Cyber Card
0.00€/month

ING Luxembourg Car Loan

Do you want to buy a new car? Here is the rate the bank can offer you:
ING Luxembourg
ING Luxembourg
3.51%
✔️ 100000€ max.

ING Consumer Loan

Here is the rate charged by the bank for any personal loan:
ING Luxembourg
ING Luxembourg
4.67%
✔️ 100000€ max.

Renovation loan or work loan

If you want to undertake major renovation work and need a loan, here is the rate ING can offer you:
ING Luxembourg
ING Luxembourg
3.09%
✔️ 100000€ max.

Frequently Asked Questions (FAQ)

How do I block my ING card?

Immediately contact the ING Cards Department on +352494994 (7/7, 24/24). You can also block your card from your My ING space. Then you must file a complaint with the police within 24 hours, and pass this complaint on to your adviser.

How to contact ING?

You can reach the ING Contact Centre at +352 44 99 1 (Monday to Friday, 9am to 7pm) or send an email to contactcenter@ing.lu. If you wish to meet an advisor, you can also visit a branch: the list of branches is available on this page.

How do I open an ING account?

You can open an account on the ING website, or by telephone by calling +352 44 99 1. You will then be invited to make an appointment to finalise the opening of your account at the branch. However, please remember to compare banking offers in Luxembourg before opening your account.

How to write a letter to ING?

If you have a complaint to make to ING, you can send a registered letter to the following address To write a complaint to ING, you can send a registered letter to this address: ING Luxembourg, Complaints, 26 Place de la Gare, L-2965 Luxembourg. You can also write an email to complaints@ing.lu.

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