If your bank card is lost or stolen, here's what to do:
Your advisor will then take care of all the questions related to the reimbursement of the stolen money on your account. They can also order a new payment card for you.
Here is how to contact the bank, for any question or information:
There are several ways to open a bank account with ING in Luxembourg. You can :
However, if you want to get the best current account and reduce your bank charges, check out our ranking of the best offers of the month in Luxembourg.
To write a complaint to ING, you can send a registered letter to this address
26 Place de la Gare
Immediately contact the ING Cards Department on +352494994 (7/7, 24/24). You can also block your card from your My ING space. Then you must file a complaint with the police within 24 hours, and pass this complaint on to your adviser.
If you have a complaint to make to ING, you can send a registered letter to the following address To write a complaint to ING, you can send a registered letter to this address: ING Luxembourg, Complaints, 26 Place de la Gare, L-2965 Luxembourg. You can also write an email to firstname.lastname@example.org.