If your bank card is lost or stolen, here's what to do:
Your advisor will then take care of all the questions related to the reimbursement of the stolen money on your account. They can also order a new payment card for you.
Here is how to contact the bank, for any question or information:
There are several ways to open a bank account with ING in Luxembourg. You can :
However, if you want to get the best current account and reduce your bank charges, check out our ranking of the best offers of the month in Luxembourg.
To write a complaint to ING, you can send a registered letter to this address
26 Place de la Gare
Immediately contact the ING Cards Department on +352494994 (7/7, 24/24). You can also block your card from your My ING space. Then you must file a complaint with the police within 24 hours, and pass this complaint on to your adviser.
You can reach the ING Contact Centre at +352 44 99 1 (Monday to Friday, 9am to 7pm) or send an email to firstname.lastname@example.org. If you wish to meet an advisor, you can also visit a branch: the list of branches is available on this page.
You can open an account on the ING website, or by telephone by calling +352 44 99 1. You will then be invited to make an appointment to finalise the opening of your account at the branch. However, please remember to compare banking offers in Luxembourg before opening your account.
If you have a complaint to make to ING, you can send a registered letter to the following address To write a complaint to ING, you can send a registered letter to this address: ING Luxembourg, Complaints, 26 Place de la Gare, L-2965 Luxembourg. You can also write an email to email@example.com.