Have you lost your card? Or worse: it has been stolen? In that case, don't wait any longer:
To speak to a bank advisor or the bank's customer service department, you can :
Here are the different ways to open an account in the Grand Duchy:
However, if you wish to open a current account and reduce your bank charges, we advise you to compare all offers in Luxembourg before you make your decision. This will allow you to choose the best account for your situation.
If you wish to send a complaint by post or e-mail, you can send it to the following address
You can open an account online, directly on the bank's website or on the S-net mobile app. Before choosing your account, remember to compare bank account offers in Luxembourg. This will allow you to reduce your bank charges.
If you wish to make a complaint to the Spuerkeess, send a registered letter to the dedicated service: Spuerkeess, Service Compliance1, Place de Metz, L-1930 Luxembourg. You can also write an email to firstname.lastname@example.org