Have you lost your card? Or worse: it has been stolen? In that case, don't wait any longer:
To speak to a bank advisor or the bank's customer service department, you can :
Here are the different ways to open an account in the Grand Duchy:
However, if you wish to open a current account and reduce your bank charges, we advise you to compare all offers in Luxembourg before you make your decision. This will allow you to choose the best account for your situation.
If you wish to send a complaint by post or e-mail, you can send it to the following address
1, Place de Metz
Tel: (+352) 4015-2226
To block your card, contact Worldline Financial Services (the provider who manages the cards) on (+352) 49 10 10 (7/7, 24/24). Then fill in a claim form available at this link. Finally, contact your advisor to request a new card.
You can contact the Spuerkess Direct service at +352 4015-1 (Monday to Friday, 7am to 7pm) or send an email to firstname.lastname@example.org. You can also visit a branch: all contact details are available on this page.
You can open an account online, directly on the bank's website or on the S-net mobile app. Before choosing your account, remember to compare bank account offers in Luxembourg. This will allow you to reduce your bank charges.
If you wish to make a complaint to the Spuerkeess, send a registered letter to the dedicated service: Spuerkeess, Service Compliance1, Place de Metz, L-1930 Luxembourg. You can also write an email to email@example.com