Download speed, connection stability, subscription prices: here is a comparison of the main Internet operators in Luxembourg.
It is a statement that is sometimes hidden: the price of the installation of the Internet fibre. Some providers mention it directly on their subscription page. Others only mention it in their tariff brochure or in their general terms and conditions of sale.
And it is only when you receive your first Internet bill that you discover the bad surprise: the provider sometimes charges up to €300 installation fee.
So what are these fees really about? And above all: how can they be avoided?
The optic fibre network is quite simple to understand: it is light-travelling cables. By flashing in the cable, this light transmits information at very high speed.
This technology allows download speeds of 1 Gbit/s to 2 Gbit/s. In comparison, ADSL ranges from only 15 Mbps to 100 Mbps (with VDSL2 protocol).
By switching to fibre Internet, you can increase your speed by 10 to 100 times. Your downloads of files or video games go faster and your Netflix streaming is of much better quality. Even better: all devices connected at the same time (computer, mobile, television) have a very good speed.
The Internet network stops at "splitters". If you live in a flat, these are large cabinets in the basement of your building that contain all the fibre optics for the flats in your home.
Some buildings are already equipped with them. Others are not. Others are connected, but the fibre does not reach the flats. There are many different situations, so the provider has to intervene to make sure that you have the Internet access you signed up for.
In short, the installation is systematic: it is the commissioning of your Internet box. The cabling is not systematic: it is only necessary if your flat is not connected by optical fibres.
When you take out an Internet subscription, you make an appointment for the installation of the fibre and the activation of the line in your home. You will be allocated a time slot and the installer will come to your home to start the process.
This can take a long time. Allow at least 2 hours. But in some cases there may be complications (if the distribution frame is too far away, for example). The operator may then arrange a new appointment to complete the wiring. You will then have to pay complex cabling costs. Be sure to check with suppliers about these charges if you are unsure about your installation.
The price of installing fibre to your flat or house varies between providers. It can range from from €99 to €299. These amounts are payable in one go on your first Internet bill.
This price does not include any additional costs that may be applied by the Internet provider, in particular if :
If you are in one of these situations, we advise you to find out in advance from the operator of your choice, as you may have to pay complex cabling costs, the price of which varies depending on the supplier. Do not hesitate to contact the customer service of the provider before subscribing to one of its Internet offers.
You don't want to pay for the installation of the Internet fibre in your home? We understand you! You should know that some Internet service providers offer installation to attract more customers.
Here's how to find Internet offers that include fibre installation:
Good to know : The mention "Installation offered" only concerns you if the fibre is already wired in your home and if you already have a wall socket for the fibre. If this is not the case, we invite you to contact the operator of your choice directly to find out if you should pay additional wiring costs.
In the Grand Duchy, all situations are possible:
Pay close attention to this point before subscribing, as the best Internet provider will not necessarily offer these costs. There will probably be a trade-off between price and quality.
The installation fees charged by Internet service providers are a common practice in Luxembourg. It allows them to cover the installation of the fibre in your home and your connection to the network. However, some providers may apply additional cabling charges.
We advise you to compare offers on our website and choose the offers that have the mention "Installation offered". If your home does not have a fibre box, or is not wired, we recommend that you ask the operator's customer service whether complex wiring charges may apply to your situation.
These fees vary from provider to provider. They may be free, or they may be charged between €99 and €299. There may also be additional charges for complex wiring (if the installation takes too long). Make sure you compare the installation fees and conditions of each provider. Feel free to consult our comparison of Internet subscriptions to get an idea.
If your flat is already connected, you will normally have a fibre Internet box in your home, which connects your home Ethernet network to the network. This box is usually located near the entrance, or next to the electrical panel of your flat (but this is not always the case). If you do not have such a box at home, it is probably because your flat is not connected. You will have to ask for an installation. Be careful to allow for any complex wiring costs if you live in a building that is not connected, or in a house, for example.
Download speed, connection stability, subscription prices: here is a comparison of the main Internet operators in Luxembourg.
Want to know how fast your Internet connection is? Here is a free speed test to measure your bandwidth.
In this ranking, we compare download, upload and latency speeds in different cities in Luxembourg. Here are the results...
Are you experiencing an Internet problem on your home line? Here are the steps to follow to diagnose and solve your problem.
Have you been experiencing slowness on your Internet connection recently? Here are some tips to help you.