Withdrawals, local currency exchange, card payments... Here are the main charges and how to avoid them.
Have you just had your bank card stolen or mislaid? Don't panic, here are the steps to follow to stop payment!
Before you start, you should know that nothing bad can happen to you. Most banks will reimburse money wrongly taken from your bank account if your card is stolen, or if you are defrauded or scammed. The only condition is that you must show that you have reacted quickly and without delay. So don't delay! Here's how to do it.
It's silly to say, but it happens to everyone: sometimes you put something down somewhere and you don't remember where.
Before objecting, take a few minutes to quickly check for unusual places:
Still nothing? Then go to step 2.
If your card is lost or stolen, you should block it as soon as possible so that no one else can use it to make purchases on the Internet.
In this case, there are two ways to do it:
You should know that the process of stopping your bank card is instantaneous: as soon as it is done, no one else can use your bank card. Your bank account is safe. You are safe!
Now that you have blocked your means of payment, it is essential to notify your banker, for two reasons:
However, there will be a delay of a few days before you receive your new card at home. You will therefore have to make arrangements to continue shopping. There are several ways to do this:
Banks may require you to report the theft to the police to justify the repayment of the money stolen from your bank account (if this has been the case). In this case :
Remember to take the report of the complaint with you, then send it to your banker by email or by dropping it off at the branch. If you give the original, remember to make a copy to keep at home, in case you need it for other purposes.
You have two options: either stop payment online via your bank's website or, if your bank does not offer this option, call an emergency number available 7 days a week to stop payment remotely.
Unfortunately not, once a payment has been made it must be honoured. However, if it is a fraudulent payment or a scam, contact your bank immediately. They can block your card immediately.
To stop payment on the Internet, simply log on to your bank's online interface (the one where you can view your bank statements). Then navigate to the card management interface and click on the option to "Stop payment". Your card will be blocked immediately, and you will have to order a new one. However, you should know that not all banks offer the possibility to stop payment on the Internet.
If your card has been stolen, then stop the payment immediately. This will prevent the thief from debiting money from your bank account. Then notify your bank advisor and file a complaint. You can be reimbursed for the sums stolen, up to certain limits.
Lost your bank card recently? Before stopping payment, take a few minutes to look everywhere (at home, in your pockets, your bag, your office). If you still can't find anything, then follow the procedure for stopping the card. This will block your card and allow you to order a new one.
If you have lost your card or it has been stolen, your bank may recommend a new card. This is normally free, but some banks may charge a fee. Ask your banker for details of your contract.
You are not liable if you can show that you reacted and stopped your card as soon as you became aware of fraudulent transactions. In this case, the bank may offer you a refund for the sums stolen within the limits of the current limits.
If you have lost your card, consider looking in unlikely or unusual places: such as your bags and pouches, on shelves, on the kitchen counter or in your bathroom.
To file a complaint online in Luxembourg, you can use the online complaint form available on your MyGuichet account. You will need a Luxtrust certificate to access it. Visit this article for more information.
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