Depending on your situation, you may be entitled to days off for moving. We explain everything in this guide.
You have just arrived in Luxembourg and wish to obtain a Luxtrust token to do your online procedures? Then you have probably realised that you have to pay to get one. But there is a way to get one for free: we explain everything in this article!
Luxtrust is a digital identity certificate that is mandatory for certain procedures and transactions in Luxembourg. This certificate ensures that it is you (and only you) who sign an official document or seek access to a secure service.
This is how access to an online service works with this authentication method:
In Luxembourg, there are some particularities with the official authentication method:
If this is the first time you have heard of it, you may be surprised: Luxtrust is not a service of the Luxembourg State. It is not a public service or offered by an administration.
It is in fact a private company which secures access to many services and companies in Luxembourg. However, this past company has an agreement with the government of the Grand Duchy to strengthen the security of access to state services for citizens. Rest assured, this is not a scam: it is a reliable and official means of authentication.
You will need such a certificate for all your daily activities:
If you have just moved to Luxembourg, you should know that having a token is not compulsory for your essential procedures.
You can live without Luxtrust easily if :
However, we strongly recommend that you order a Luxtrust: it will be very useful when you need it. It's better to think ahead! The good news is that it costs you nothing. You can get a Luxtrust for free, in just a few hours.
There are different methods of authentication in Luxembourg.
Each has its advantages and disadvantages:
Other products, such as Luxtrust scan, exist, but they are less practical, rather expensive, and not widely used. We have not included them in this article.
In the end, we strongly recommend that you use the mobile application: It has the greatest compatibility with a maximum number of services. It is also the most convenient and cheapest authentication method: you will be able to access all services, whether you are on your phone or your computer.
If you wish to consult the Luxtrust products or to buy one of them, simply go to this site. Nevertheless, it is possible to get a token for free. Here is how...
If you wish to obtain a free Luxtrust tokenTo do this, all you need to do is open a bank account with a Luxembourg bank.
Most banks offer a free Luxtrust, valid for a period of 3 years. This allows banks to attract new customers easily.
If you only want a token, you can even choose to open a free bank account! (Check however that the bank offers a free Luxtrust for the type of account chosen).
Here is how to get your free Luxtrust certificate:
You will not need it for the first steps you will have to take on the spot, namely :
However, you will need it within a few months of your arrival if you wish to :
All these services (except for the bank account) can be accessed via MyGuichet.lu: the private space for managing all these administrative procedures in Luxembourg.
While this should not be your number one priority when arriving in Luxembourg, we recommend that you apply for a Luxtrust within a few months of moving in.
Apply for a Luxembourg bank account, and you'll get it for free!
This is the official authentication method in Luxembourg. It allows you to have a digital identity. Luxtrust allows you to access your bank accounts online, or to carry out numerous administrative procedures via MyGuichet.lu (tax declaration, family allowance application, access to CNS health reimbursements, etc.).
It is the means by which you can authenticate yourself to access many online services. Luxtrust tokens (or authentication methods) include: the Luxtrust mobile application, the physical token, or the SmartCard (a smart card to be used with a box).
To obtain a Luxtrust token, simply go to the "Products" page of the Luxtrust website. You can purchase an authentication method and choose whether you want to perform your first identity verification on site or via video conference. Depending on your choice, the price will be
Your ID is in the confirmation email and SMS that was sent to you after your product was activated. You can find it by searching on your phone or in your mailbox. If you are unable to find it, please contact Luxtrust customer service at this number: 24 550 550.
Forgot your Luxtrust password? You can easily reset it by logging on to the page available at this link. You will receive a code by SMS that will allow you to set a new password. You will have access to your Luxtrust account again within a few minutes.
To activate the mobile application, simply follow the instructions received by email after your purchase. If you have chosen remote identity verification, you will be put in touch with an advisor via a video call. The advisor will ask you for some basic information (first name, surname, date of birth, etc.) and will take photos of your passport. Once these verifications have been carried out, your luxtrust mobile will be activated within 20 minutes to 48 hours.
A token costs between €50 and €150, depending on the medium chosen (mobile application, physical token, smart card). The price also varies depending on the method of identity verification. If you want to verify your identity on site, it will be cheaper. If you want it to be done remotely (by video conference), it will be more expensive.
All you have to do is open a Luxembourg bank account: most banks offer you your Luxtrust. Attention: the product is valid for 3 years. After this period, you will have to pay for the renewal of this means of authentication, at a price ranging from €50 to €150.