MixVoip internet Luxembourg 2026: fibre, offers and reviews
MixVoip is a Luxembourg-based telecom operator founded in 2008, now the second largest fixed-line telephony operator in the Grand Duchy (source: ILR) and one of the few providers combining high-speed internet, cloud telephony, cybersecurity and managed IT under one roof. Historically B2B-focused, MixVoip also offers a residential internet range — Five — with flexible contracts (cancellable after 6 months), included DNS security, and freedom of hardware choice.
Compare MixVoip with all offers available at your address
Our comparator shows MixVoip, POST, Tango, Orange, Luxembourg Online and Eltrona offers in real time — current pricing and promotions.
1. Who is MixVoip?
MixVoip is a Luxembourg success story. Founded in 2008 by Loïc Didelot — initially a solo founder — the company now employs over 75 people, is headquartered in Steinsel, and serves more than 5,000 clients in 52 countries. Ownership and management remain entirely Luxembourg-based — a meaningful differentiator in a market dominated by subsidiaries of large foreign groups.
2008 — Founded in Luxembourg — 100% local ownership and management
2nd largest fixed-line telephony operator in Luxembourg (ILR, August 2025) — 6.3% direct market share, 10%+ total traffic including wholesale transit
5,000+ clients in 52 countries — SMEs, large companies, public institutions and individuals
75+ staff across 4 countries (Luxembourg, Belgium, Germany, France)
4.64/5 average customer satisfaction — measured after every support interaction (80%+ of tickets)
July 2025: acquisition of Crossing Telecom’s client portfolio (450 additional SMEs)
Sources: MixVoip — second largest fixed-line telephony operator in Luxembourg (ILR, August 2025); ITnation — MixVoip profile.
MixVoip is also the title sponsor of the Mixvoip League — Luxembourg’s national volleyball league — reflecting the operator’s local commitment.
2. Residential internet — the Five range
| Tier | Download speed | Upload speed | Typical use |
|---|---|---|---|
| Five @30 | 30 Mbit/s | 10 Mbit/s | Small households, moderate use (browsing, HD streaming on one screen) |
| Five @100 | 100 Mbit/s | 50 Mbit/s | Family with multiple connected devices |
| Five @500 | 500 Mbit/s | 250 Mbit/s | Intensive use (4K streaming, gaming, remote work) |
| Five @1000 | 1 Gbit/s | 500 Mbit/s | Highly connected households |
| Five @2000 | 2 Gbit/s | 700 Mbit/s | Fastest residential tier in the MixVoip range |
Source: mixvoip.com — Five residential internet range (Luxembourg) — June 2026.
Asymmetric speeds: unlike Orange, POST and Tango FTTH offers that provide symmetric connections (upload = download), the Five range is asymmetric — upload is lower than download. This is sufficient for the vast majority of residential uses. For content creators, streamers or intensive remote workers with heavy uploads, a symmetric connection (POST, Tango or Orange) may be preferable.
What’s included in every Five plan
Unlimited data
No data cap, no speed reduction after quota.
DNS Shield included
DNS security filtering (malware, phishing protection, optional adult content filter) — included at no extra cost from day one.
Internet from day one
A pre-configured 4G Fritzbox is provided to keep you connected while waiting for the permanent installation — eliminates the gap period during moves.
Hardware freedom
MixVoip doesn’t lock you into a proprietary box — use your own PPPoE-compatible router or buy a Fritzbox 7530 from MixVoip (purchase or monthly rental).
Check current Five range pricing and compare with other market offers.
See internet offers in Luxembourg3. MixTV: IPTV without satellite dish or mandatory set-top box
Content and features
Luxembourg channels (RTL Lëtzebuerg HD, Den 2ten RTL HD, Nordliicht TV), French, German and international channels. Pause and replay included. Parental controls available. Works on existing devices (Smart TV, tablet, smartphone, PC) — no mandatory additional hardware.
MixTV Basic and Home plans
Two plans based on simultaneous streams: MixTV Basic (2 simultaneous streams) and MixTV Home (4 simultaneous streams — ideal for families with multiple TVs).
Optional MAG555 set-top box
The MAG555 Google TV decoder (available for purchase or monthly rental) provides full TV experience with compatibility for all major streaming platforms (Netflix, Disney+, Prime Video).
MixTV is less comprehensive than dedicated TV offers from POST or Tango. For significant TV needs (premium channels, sport, large recording volumes), POST POP TV (1,000h recording, Sky packages) or Tango GO TV (130+ channels, Champions League) are better suited.
4. Professional internet offers
Guaranteed SLA and dedicated bandwidth
Each professional plan includes a guaranteed SLA defining response and repair times. Dedicated bandwidth options ensure consistent performance even at peak times — guarantees absent from residential plans.
DDoS protection and 24/7 monitoring
Protection against denial-of-service attacks, real-time monitoring with automatic alerts, bandwidth graphs for capacity planning. Speeds up to 10 Gbit/s for the most demanding environments.
Multi-site SD-WAN connectivity
Solutions connecting multiple buildings as a single LAN at symmetric speeds up to 100 Gbps — used by Luxembourg municipalities, clinic groups and multi-site companies.
Voxbi Cloud PBX — Luxembourg’s largest
Voxbi is Luxembourg’s largest Cloud PBX by market share. Advanced call routing, voicemail, conferencing, Microsoft Teams Direct Routing, fixed-mobile convergence (fixed number on SIM card). A complete Unified Communications ecosystem.
5. Network infrastructure
LuxFibre — residential network
Five residential plans use the LuxFibre ILR-certified national fibre network, accessed under regulated unbundling terms — same physical infrastructure as POST, Orange and Tango.
Emios — dark fibre joint-venture
MixVoip co-founded Emios with Datacenter.eu, deploying a secure redundant dark fibre backbone in Luxembourg — enabling dedicated FTTH/FTTO connections up to 100 Gbit/s, a proprietary infrastructure distinct from shared networks.
LU-CIX direct peering
Direct peering at the Luxembourg Internet Exchange — traffic to LU-CIX-connected cloud providers and CDNs transits directly, reducing latency for business-critical applications.
Eltrona coaxial backup
MixVoip uses Eltrona’s cable network as an automatic failover during fibre outages — particularly valued by SMEs depending on connectivity for daily operations.
6. Cybersecurity and DNS Shield
DNS Shield — included in all plans
DNS Shield filters every DNS query in real time. If a destination is identified as malicious (malware, phishing, ransomware), the connection is blocked before your device establishes it. For residential plans, optional adult content filtering is available. Included at no extra cost in all MixVoip plans — zero configuration required.
Managed IT for businesses
For businesses, MixVoip goes far beyond DNS filtering: firewall management, DDoS protection, network security, Microsoft 365 integration, MDM for mobile device management — all backed by technicians with end-to-end diagnostic capabilities across network, Wi-Fi, endpoints and systems.
7. Contractual flexibility: cancellable after 6 months
MixVoip has made contractual flexibility an explicit selling point: cancellable after just 6 months of commitment, with one month’s notice. Among the operators listed on Switchr in 2026, MixVoip is the only one offering fee-free cancellation from 6 months — all others (POST, Tango, Orange, VO, Luxembourg Online) remain on a 24-month standard, with the exception of Eltrona which offers cable internet with no commitment. In our database, this clause is explicitly cited as the deciding factor by the majority of Switchr users who subscribe to MixVoip, well ahead of price or speed. Two profiles overrepresented on Switchr take advantage of this benefit: expats on short-term assignments in Luxembourg, and freelancers in the early stages of setting up their business.
Why does MixVoip offer short contracts? The operator is explicit about this: « We maintain short contract durations because we want clients to stay by choice, not obligation. This keeps us vigilant and responsive. » This philosophy is consistent with its service- and customer satisfaction-oriented culture — 4.64/5 satisfaction measured rigorously across all interactions.
MixVoip Five: 6 months minimum, then cancel with 1 month’s notice
Eltrona: no commitment (cable) — cancel anytime
Luxembourg Online (LOL): varies by plan — short terms on some offers
Orange Livebox: 24-month commitment
POST POP Internet: 24-month commitment
Tango: 24 months on promotional fibre offers
8. Customer reviews — honest analysis
Satisfaction scores
4.64/5 overall satisfaction — aggregated across sales, customer success, support and technical teams, measured after 80%+ of support tickets. 4.4/5 on Trustpilot (37 reviews) with frequent mentions for responsiveness and resolution effectiveness.
What customers value
Proximity and responsiveness — dedicated named contacts. Transversal technical expertise — end-to-end diagnostics (network, Wi-Fi, firewall, endpoints), not just « the line is fine on our side ». Contractual flexibility — regularly cited by expats. DNS Shield included. Internet from day one with the 4G Fritzbox.
Common criticisms
Lower brand awareness than major operators — MixVoip is less known to the general public than POST, Orange or Tango. Younger residential offer — fewer TV extras than POST POP TV. Asymmetric Five speeds — upload lower than download. Residential support in business hours only — Monday to Friday 9am–4pm.
Sources: Trustpilot — MixVoip customer reviews (4.4/5); official mixvoip.com website.
9. MixVoip vs competitors
MixVoip (Five range)
- 100% Luxembourg-owned — local ownership and management
- Cancellable after 6 months — unique contractual flexibility
- DNS Shield included — network security from day one
- Hardware freedom — use your own router
- Internet from day one (pre-configured 4G Fritzbox)
- IT and cybersecurity expertise for professional needs
- 4.64/5 customer satisfaction — rigorously measured
- Asymmetric speeds (not symmetric like pure FTTH)
- Residential support in business hours only (Mon–Fri 9am–4pm)
- TV offer less comprehensive than POST or Tango
Major FTTH operators (POST, Orange, Tango)
- Symmetric connection (upload = download)
- Comprehensive TV offers (4K, replay, recording)
- Brand recognition and physical shop network
- Wider telephone support availability
- 24-month commitment (Orange, POST) or 12 months (some Tango plans)
- No DNS security included as standard
- Less transversal IT expertise
10. Who is MixVoip best suited for?
Expats and mobile residents
Cancellable after 6 months with one month’s notice — one of the best options for those unsure how long they’ll remain in Luxembourg. No need to commit to 24 months when you don’t know if you’ll still be in the country in two years.
Freelancers and micro-businesses working from home
MixVoip is perfectly positioned at the frontier between residential and professional offers. A freelancer can subscribe to the Five residential offer and benefit from MixVoip’s IT expertise if their needs evolve towards professional configuration — Cloud PBX, Microsoft Teams, cybersecurity.
Security-conscious families
DNS Shield included from day one, with optional adult content filtering. For parents wanting to protect children online without complex technical configuration, MixVoip provides this protection transparently.
SMEs and Luxembourg public institutions
MixVoip’s historical core target — SMEs of 5 to 500 employees, municipalities, clinics, retail. The professional offer with guaranteed SLA, dedicated bandwidth, DDoS protection, Voxbi telephony and managed IT makes it a complete telecom partner, beyond a simple access provider.
When another operator may be preferable
If you need a perfectly symmetric connection — POST, Orange or Tango are better suited. If you want the best TV offer with 4K decoder and massive recording — POST POP TV or Orange TV remain superior. If you need the absolute maximum speed (8.5 Gbps) — Orange Livebox is the only offer at this level. If you need a physical shop network across the territory — POST or Orange are better positioned.
Compare MixVoip with all internet offers at your address
Real-time MixVoip, POST, Tango, Orange, Luxembourg Online and Eltrona offers — prices, promotions and availability at your exact address.
11. Frequently asked questions — MixVoip internet Luxembourg
Is MixVoip available for private individuals or only businesses?
Both. MixVoip’s Five range is a complete residential internet offer for individuals and families in Luxembourg, with speeds from 30 Mbps to 2 Gbps, unlimited data, DNS Shield and internet from day one. The professional range — with guaranteed SLA, dedicated bandwidth and DDoS protection — serves SMEs, large companies and public institutions.
How long is the minimum commitment with MixVoip?
The initial commitment is 6 months, after which you can cancel with one month’s notice — among the most flexible terms in Luxembourg, far more flexible than Orange and POST (24 months). Only Eltrona offers comparable flexibility with its no-commitment cable plans.
Can I use my own router with MixVoip?
Yes — hardware freedom is a stated MixVoip feature. Unlike most Luxembourg operators locking you to a proprietary box, MixVoip allows any PPPoE-compatible router. MixVoip also sells the Fritzbox 7530 (purchase or monthly rental) for a pre-configured, professionally-grade option.
What is MixVoip’s DNS Shield and is it actually useful?
DNS Shield filters every network request at the DNS level in real time, before your device establishes the connection. It automatically blocks domains associated with malware, phishing, ransomware and malicious sites. Families can optionally enable adult content filtering. Zero configuration required — included in all MixVoip plans at no extra cost.
What is the difference between MixVoip and Luxembourg Online (LOL)?
Luxembourg Online (LOL) is primarily positioned as an alternative mass-market ISP focused on competitive pricing with straightforward residential internet. MixVoip stands out with a more complete offering including cybersecurity, cloud telephony, managed IT and greater contractual flexibility — but with a more pronounced historical B2B focus. If the lowest price on a standard fibre connection is the priority, LOL may be more competitive. For a complete telecom partner with IT expertise, MixVoip is the better choice.