Switchr.lu Privacy Policy

1. INTRODUCTION

Protecting your privacy is important to Switchr ("we", "us", "our" or "the Site"). This Privacy Policy describes how we collect, use, share and protect the information you provide to us when you use our website switchr.lu.

This policy has been drafted in compliance with the European Union's General Data Protection Regulation (GDPR) and the amended law of 1 August 2018 on the organisation of the National Commission for Data Protection in Luxembourg.

2. DATA CONTROLLER

The party responsible for processing your personal data is :

WeSave Simplified joint stock company with a capital of 1,000 euros
Registered office: 229 rue Saint-Honoré, 75001 Paris, France
RCS Paris: 938 644 317
SIRET: 938 644 317 00019
Intracommunity VAT number: FR71938644317

Legal representative: Yacine SAHNOUNE
Contact: [email protected]

3. DATA COLLECTED

3.1 Information you provide directly to us

We collect the information you voluntarily give us:

  • When using our forms to contact suppliers: surname, first name, email address, telephone number, postal address, information relating to your needs in terms of services compared, etc.
  • During communications by email or via our contact form: surname, first name, email address and any information you choose to share.
  • When you take part in our surveys or polls: answers to questions and demographic information

3.2 Data collected automatically

When you browse our site, we automatically collect :

  • Connection data: IP address, browser type and version, time zone settings, browser extension types and versions, operating system and platform.
  • Navigation data: pages visited, time spent on these pages, navigation path, data on interaction with the site, etc.
  • Cookies and similar technologies: as detailed in our section on cookies

3.3 Data from third parties

We may receive information about you from :

  • Commercial partners, with your prior consent
  • Suppliers of analyses and research, in aggregated and anonymised form

4. PURPOSES OF PROCESSING

We process your personal data for the following purposes:

4.1 Performance of our services

  • Allow you to use our comparison service
  • Put you in touch with service providers via our supplier contact forms
  • Personalise your browsing experience

4.2 Communication

  • Responding to your requests and questions
  • Inform you of updates to our services
  • To send you, with your consent, promotional information

4.3 Improving our services

  • To analyse the use of our site in order to improve it
  • Conduct studies and analyses to develop new services
  • Testing new functions

4.4 Legal obligations and safety

  • Meeting our legal obligations
  • Detecting and preventing fraudulent activities
  • Protecting the security of our site and our users

5. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

  • Consent when you expressly agree to the processing of your data, for example when registering for our newsletter or using our supplier contact forms.
  • Performance of a contract where processing is necessary for the performance of our services
  • Legitimate interest where we have a legitimate business interest in processing your data, while respecting your rights and freedoms
  • Legal obligation where we are required by law to process your data

6. RECIPIENTS OF YOUR DATA

Your personal data may be shared with :

6.1 Our in-house teams

Our employees and authorised service providers who need access to this information to carry out their duties.

6.2 Our commercial partners

The service providers that you select via our supplier contact forms and with whom you wish to be contacted.

6.3 Our subcontractors

  • Website host (SiteGround Spain S.L., located in the European Union)
  • Suppliers of analysis services established in the European Union
  • Suppliers of communication and marketing services established in the European Union
  • IT service providers established in the European Union

6.4 Third parties in the event of a legal obligation

  • Administrative or judicial authorities where disclosure is required by law
  • Professional advisers such as lawyers, auditors and accountants

7. TRANSFER OF YOUR DATA OUTSIDE THE EU

Some of your personal data may be transferred to countries outside the European Union. In this case, we ensure that these transfers are carried out :

  • With your explicit consent
  • To countries recognised by the European Commission as providing an adequate level of protection
  • On the basis of appropriate guarantees (standard contractual clauses approved by the European Commission)
  • Under a specific arrangement such as the Privacy Shield for the United States (where applicable)

8. SHELF LIFE

We keep your personal data for a limited period, proportionate to the purposes for which they were collected:

  • Data from forms used to contact suppliers: 3 years from the date of collection or last contact
  • Browsing data and cookies: 13 months maximum
  • Data relating to requests for information: 3 years from the last contact
  • Data required to comply with our legal obligations: duration imposed by applicable legislation

At the end of these periods, your data is either deleted or anonymised for statistical purposes.

9. COOKIES AND SIMILAR TECHNOLOGIES

See our Cookie policy

10. YOUR RIGHTS

In accordance with the applicable regulations, you have the following rights with regard to your personal data:

  • Right of access Obtain confirmation that your data is being processed and receive a copy of this data
  • Right of rectification correct any inaccurate or incomplete information
  • Right to erasure Your data can be deleted under certain conditions
  • Right to restrict processing Obtaining a restriction on processing in certain cases
  • Right to portability Receive your data in a structured format and forward it to another controller
  • Right to object oppose the processing of your data, in particular for direct marketing purposes
  • Right to withdraw your consent at any time, where processing is based on your consent
  • Right to define directives what happens to your data after your death

To exercise these rights, please contact us at the following email address: [email protected]

We will endeavour to respond to your request within one month of receipt. This period may be extended by a further two months if necessary, depending on the complexity and number of requests.

If you feel that we have not respected your rights, you can lodge a complaint with the competent supervisory authority:

National Data Protection Commission (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux, Luxembourg
https://cnpd.public.lu

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access, including:

  • Use of encryption protocols (SSL/TLS) for data transmission
  • Access to personal data restricted to authorised personnel only
  • Strict password policies
  • Regular updates of our security systems
  • Training our staff in good data protection practices
  • Regular safety audits
  • Incident and data breach management procedures

12. SPECIFIC TREATMENT RELATING TO SUPPLIER CONTACT FORMS

When you click on certain partner offers in our comparison tables, a window containing a form may be displayed to collect your personal information. This specific processing is governed by the following provisions:

12.1 Data collected via forms

  • Identification details: surname, first name
  • Contact details: email address, telephone number, postal address
  • Information about your needs: type of service required, desired features, budget, etc.

12.2 Specific purposes

  • Put you in direct contact with the supplier of the offer selected
  • Allow the supplier to contact you to propose the offer
  • Generate income for our site (business referral commission)

12.3 Legal basis

Processing is based on your explicit consent, given when you submit the form in the pop-up window. You are free not to complete this form and to close the window at any time.

12.4 Specific addressees

The data collected via these forms will only be passed on to :

  • The suppliers of the offers you have selected
  • To our internal teams for monitoring customer and partner relations

12.5 Specific shelf life

Data collected via supplier contact forms is kept for 3 years from the date of collection or last contact.

12.6 Specific information

Each supplier contact form contains the following information:

  • Identity of the data controller
  • Purposes of processing
  • Data recipients
  • Shelf life
  • Reminder of your rights
  • Link to this privacy policy

12.7 Specific rights

In addition to your general rights mentioned in Article 10, you may at any time:

  • Close the window without submitting your data
  • Request the deletion of your data from our databases and those of the supplier concerned
  • Request to no longer be contacted by the supplier

13. CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. In the event of a substantial change, we will inform you by means of a notice visible on our site at least 30 days before the changes come into force.

The date of last update indicated at the top of this Confidentiality Policy enables you to check when the last revision took place. We encourage you to check this page regularly for any changes.

Your continued use of our site following the publication of changes to the Privacy Policy means that you accept these changes.

14. CONTACT

If you have any questions about this Privacy Policy or your personal data, please contact us:

  • By email : [email protected]
  • By post: WeSave, 229 rue Saint-Honoré, 75001 Paris, France

We promise to answer your questions within 30 days.

15. FINAL PROVISIONS

15.1 Language

In the event of any discrepancy between the different language versions of this Privacy Policy, the French version shall prevail.

15.2 Applicable law and jurisdiction

This Privacy Policy is governed by Luxembourg law. Any dispute relating to the interpretation or execution of this Policy shall be subject to the exclusive jurisdiction of the courts of Luxembourg, unless otherwise provided by mandatory law.

15.3 Independence of clauses

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of this Policy will remain in full force and effect.

Last updated: 29 July 2025