POST Luxembourg reviews: what are the internet, TV and network really worth?
POST is Luxembourg’s incumbent operator — and much more: it’s also the player that operates the national fibre network, on which its competitors partly rely. On the telecom side, it enjoys a reputation as a reference for coverage and reliability. Yet its online ratings look harsh at first glance. Why? POST is a multi-business group — telecom, mail/parcels and financial services — and review platforms often mix these activities. To see clearly, we cross-referenced Google, Trustpilot and community forum feedback, carefully separating what actually concerns the telecom offer (internet, TV, mobile) from the rest. An objective, independent analysis.
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Methodology: why POST reviews must be read carefully
POST is not just a telecom operator. It’s a group bringing together three very different businesses: telecommunications (internet, TV, mobile, fixed line), mail and parcel delivery, and financial services. This particularity radically changes how to read its reviews: a large share of the negative feedback visible online doesn’t concern the telecom service, but parcel delivery, mail or counter service. Essential to keep in mind.
| Source | What it actually measures | Bias to know for POST |
|---|---|---|
| Google Maps | Experiences at a point of sale or counter | The dedicated telecom entity is rated higher than the « mixed » post offices (mail + counter) |
| Trustpilot | The intensity of dissatisfaction of customers who had a dispute | A majority of reviews concern mail/parcels and counters, not telecom; small sample |
| Community forums | The everyday telecom experience, and comparison with other operators | The most relevant for isolating the internet/TV/mobile side |
The key thing to understand: POST’s Trustpilot score looks low, but a careful read shows it mostly reflects the mail/parcel activity and post-office counter service (deliveries, delivery notices, counters, administrative files), far more than the internet, TV or mobile service. Likewise, on Google, the telecom-specialised entity shows a markedly higher rating than the generalist post offices. Judging POST’s telecom offer from reviews that actually talk about parcels would be a misreading — which is why we systematically separate the two.
Good to know about the network: POST operates the country’s historical telecom infrastructure, including a large part of the national fibre network. Several competing operators in fact deliver their offers by relying on this network. It’s a structuring element for understanding POST’s reference position on coverage.
Summary: POST reviews at a glance
Cross-referencing the available feedback — and isolating what really concerns telecom — here is the trend dimension by dimension. A qualitative read, designed to help you decide.
| Dimension | Review trend | What stands out |
|---|---|---|
| Network & infrastructure (fibre) | ✓ Major strength | Operator of the national network, reference position |
| Coverage & availability | ✓ Positive | National reference, presence across the whole country |
| Reliability / stability | ✓ Rather positive | Reputation of a stable, established operator |
| Complete offer (internet/TV/mobile) | ✓ Positive | Broad range, an « all-in-one » player |
| Price / value for money | Point of caution | Premium positioning, among the most expensive |
| Billing & direct debits | Point of caution | Direct-debit incidents that can cause cut-offs reported |
| Customer service / admin follow-up | Room to improve | Responsiveness on some files sometimes criticised |
Our read in one sentence: POST is the incumbent operator and the network operator: a reference for coverage, reliability and a complete offer, confirmed by the high rating of its dedicated telecom entity and by community feedback. Its main trade-off is price — a premium positioning, among the most expensive on the market — together with some administrative friction (billing, direct debits, responsiveness). A good choice if you value above all the stability and peace of mind of an established player, accepting to pay a little more.
Network and infrastructure: POST’s foundation
This is POST’s most structuring strength, and it’s broadly agreed upon: as the incumbent operator, POST operates a large part of the national telecom infrastructure, including the country’s fibre network. Concretely, this means extensive coverage and a reference position — to the point that several competing operators deliver their own offers by relying on this network. For the user, it’s a guarantee of availability and continuity.
Community feedback goes in this direction: POST is regularly cited as one of the Luxembourg market’s references for stability and coverage. On Google, its telecom-specialised entity in fact shows a rating well above that of the generalist post offices — a signal consistent with this reputation.
The right reflex: check fibre eligibility at your address. As POST operates the national network, fibre is widely available — but the actual speeds and offers still need comparing between operators.
Coverage, reliability and a complete offer
Beyond the network, POST plays the « all-in-one » card: internet, TV, mobile and fixed line, with a physical presence across the whole country. For anyone seeking a single, established contact accessible in branches everywhere, that’s a real argument.
On reliability, the trend of telecom feedback is rather favourable: POST benefits from the image of a stable operator, reflected in positive reviews of its telecom entity (« best operator », « good telecom company », « excellent service »). As with all operators, occasional incidents exist — cut-offs during network works, or perfectible mobile-coverage zones in certain specific spots — but they don’t dominate the picture on the telecom side.
Price: the main trade-off
This is the point on which reviews are most consistent, and it should be said clearly: POST is regularly described as one of the most expensive operators on the market. Several users report switching to a competitor for an equivalent service — sometimes on the same fibre network managed by POST — at a noticeably lower rate, with a significant annual saving as a result.
This premium positioning isn’t illegitimate: it comes with reference coverage and the solidity of an established player. But for a tight budget, the price gap is worth weighing against competing offers that often use the same infrastructure.
The right reflex: compare the real annual total — subscription, possible equipment rental, options — between POST and the operators relying on the same network. Sometimes you’re mainly paying for the brand and service; it’s up to you to decide whether the gap is worth it. Our comparator shows each offer’s rates.
Billing and direct debits
This is the main point of friction on the telecom side in reviews. Several customers report direct-debit or billing incidents — an IBAN not properly registered, failed debits — that can lead to service cut-offs for non-payment, even when the customer was trying to settle. Others mention fees seen as unclear or reminders received for disputed amounts.
⚠ The reflexes that prevent most disputes:
1. Check that your bank details (IBAN) are correctly registered, and keep written confirmation of any change.
2. Check every invoice and the appearance of new lines or fees.
3. In case of a disputed amount or a cut-off linked to a direct debit, ask for a written correction and keep your proof of payment.
At sign-up: if you take a plan with a subsidised phone, carefully read the conditions and the withdrawal period. Knowing your rights from the start avoids most misunderstandings.
Customer service and follow-up
POST’s customer service receives mixed feedback. On the positive side, many customers praise competent service and a correct experience, particularly in the dedicated spaces. On the perfectible side, some reviews point to uneven responsiveness on file follow-up (warranty, complaints, administrative requests) and an experience that depends a lot on the point of contact.
One practical point also recurs: the equipment model. Historically, according to user feedback, POST may have favoured buying the equipment and charging for certain technical interventions, where other operators offer rental with replacement included. A detail to clarify at sign-up depending on your preference.
Good to know — your recourse: for an unresolved dispute with any operator in Luxembourg, you can contact the ILR mediation service (Luxembourg Regulatory Institute, via ILR.lu) free of charge, or the ULC (Luxembourg Consumers’ Union). These independent channels often unblock situations left unanswered.
Which profiles is POST a good fit for?
You prioritise stability and coverage
As the national network operator, POST is a safe bet for availability and service continuity.
You want an « all-in-one » player
Internet, TV, mobile, fixed line and a physical presence everywhere: a single, established contact, accessible in branches.
Peace of mind matters more than price
If you’d rather pay a bit more for the solidity of an incumbent operator, POST ticks that box.
Your priority is budget
This is the weak point. Competitors offer an often comparable service, sometimes on the same infrastructure, at a lower price.
You want zero administrative friction
Some feedback reports direct-debit incidents and uneven responsiveness: keep your receipts and put requests in writing.
POST versus other operators
Placed in the Luxembourg market, POST holds a distinct position: it’s the reference operator, the one that runs the network, with the coverage and reliability that go with it. Community feedback readily confirms it as the benchmark on stability. Its trade-off is price: competitors like Orange are regularly cited for their more aggressive pricing, and Eltrona for economical cable where fibre isn’t yet available. Conversely, where some competitors fall short on coverage or stability, POST keeps the network advantage.
The right trade-off therefore depends on what you value: peace of mind and coverage (POST), or budget optimisation (competitors often relying on the same infrastructure). The most useful approach remains to compare the offers actually available at your address, for your precise usage.
Compare POST, Orange, Tango, Eltrona and Luxembourg Online
Beyond reviews, compare real offers, speeds and prices to make the best choice.
Frequently asked questions — POST Luxembourg reviews
Is POST a good internet provider?
Yes, for those who value stability and coverage. POST is the incumbent operator and the national network operator: a reference for reliability and a complete offer, with a well-rated telecom entity. Its main trade-off is price, among the highest on the market, and some administrative friction. For a tight budget, competitors often relying on the same infrastructure can be more advantageous.
Why is POST’s Trustpilot score so low?
Because it mixes the group’s businesses. POST is at once a telecom operator, a mail/parcel service and a financial player — and a majority of Trustpilot reviews actually concern parcel delivery, mail or counter service, not the internet, TV or mobile service. To judge the telecom offer, you have to isolate the feedback that actually concerns it, which is what we do on this page.
Does POST really run the country’s fibre network?
POST operates a large part of Luxembourg’s historical telecom infrastructure, including the national fibre network. Several competing operators deliver their offers by relying on this network. It’s one of POST’s structuring strengths, and the reason for its reference position on coverage.
Is POST expensive?
POST is regularly described as one of the most expensive operators on the market. Several users report switching to a competitor for an equivalent service, sometimes on the same fibre infrastructure, at a lower rate. The premium positioning is justified by coverage and reliability; for a tight budget, the gap is worth comparing.
How should I read POST’s Google ratings?
POST’s Google ratings vary widely by point of sale, because many correspond to generalist post offices (mail, parcels, counter) rather than the telecom service. The telecom-specialised entity shows a markedly higher rating than the mixed offices: it best reflects the telecom experience.
Is POST’s customer service reliable?
Feedback is mixed: many customers praise competent service, while others report uneven responsiveness on file follow-up and billing or direct-debit incidents. The best reflex is to put your requests in writing and keep your receipts. In case of a deadlock, ILR mediation and the ULC are free recourse.
POST or a competitor: how to choose?
If you value coverage, stability and the peace of mind of an established player, POST is a solid choice. If your priority is budget, competitors often relying on the same infrastructure can offer a comparable service at lower cost. The best method remains to compare the offers actually available at your address, for your precise usage.